On your return flight, you will have the opportunity to fill out a Customer Satisfaction Questionnaire. We encourage as many customers to fill these out as possible.

These questionnaires help us to understand:

• What we do well, so we can keep doing it.
• Areas where we can improve.

If you would like to send us any further comments and feedback, you can do this by:

Post:
Balkan Holidays Ltd
Sofia House
19 Conduit Street
W1S 2BH
London, UK

Email:
cs@balkanholidays.co.uk

Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. For full details please refer to our terms and conditions.

Before You Travel

At The Airport

Our Flights And Flying With Us

Luggage

Travelling With Children

Whilst You Are On Holiday

Accommodation

Health Concerns

Your Holiday

Disabled Customers