In the event of you having to cancel your holiday, the lead passenger must inform Balkan Holidays either by:

• Recorded Delivery Letter to:
Sofia House
19 Conduit Street
London
W1S 2BH
United Kingdom

• Email

• Fax

We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail, therefore it is your responsibility to contact us in our Reservations Department on 0207 543 5555 and ensure we have received your letter/email/fax notifciation.

A cancellation fee will be applicable for all cancellations, the closer the cancellation is to the departure date, the higher the charge will be. Please see the Booking Conditions for more details.

Customers cannot transfer their deposits to another season and Insurance premiums are not refundable.

We strongly recommend that you take out our holiday insurance, which covers cancellation charges as well as many other holiday contingencies.

Please ensure that your holiday details are 100% correct before confirming your bookings.

If you are flying on either a Low Cost airline or certain Charter airline, please note that amendments and cancellations are not permitted (the tickets are non-changeable, non-refundable and non-transferable). Therefore in the event of a cancellation, your deposit will not be refunded. Any amendments that need to be made, will result in you having to cancel/forfeit your flight, with the loss of deposit and having to then re-book a new flight incurring the full new flight cost.

Before You Travel

At The Airport

Our Flights And Flying With Us

Luggage

Travelling With Children

Whilst You Are On Holiday

Accommodation

Health Concerns

Your Holiday

Disabled Customers