Guests who leave items of luggage on the plane or in resort should contact the supplier directly or their insurers.

Balkan Holidays cannot be responsible for items left and can not organise for these items to be sent back to the UK or Ireland.

If you discover that items have gone missing, after you have reclaimed your luggage, you must:

Report the loss to the airlines handling agent at the arrival airport, who can normally be found in the baggage reclaim. Fill out a Property Irregularity Report (PIR), ensuring you list all the lost items.

The PIR form can then be used to make an insurance claim, through either your travel insurance company or airline. Claims must be made in writing within 7 days of the loss.

Before You Travel

At The Airport

Our Flights And Flying With Us

Luggage

Travelling With Children

Whilst You Are On Holiday

Accommodation

Health Concerns

Your Holiday

Disabled Customers