In Your Destinations

ON ARRIVAL AT YOUR DESTINATION

As you make your way off the aircraft try to maintain a safe distance between you and the other passengers where possible. At Sofia Airport the aircraft may park on a remote stand and it could be necessary to take a shuttle bus to the terminal.Keep your mask on at all times until you are in an area where it is not required or you are outdoors in a well-ventilated area. Have your proof of vaccination and negative PCR test handy to show it as you pass through the border security. If you have any issues you can contact us on arrival in Bulgaria via the number on your documentation or view our support page at the following link: 
/holiday_information/whilst_you_are_on_holiday/support-abroad.html

WILL THERE BALKAN HOLIDAYS REPS TO MEET ME AT THE AIRPORT?

In almost all cases there will be Balkan Holidays Reps to meet you once you clear the baggage collection area. Please look out for them on the right side as you exit the doors from baggage reclaim. We would encourage only one member of your party to approach the representatives in order to avoid queues of people and to make the process to the coach much quicker. You will have 24/7 access to your representative via the whatsapp number on your documentation.

Due to local restrictions your representatives may not have access to the airport terminal, if you do not see them in the arrivals area please exit the door on the right side in the direction of the taxi rank and your representatives will be waiting for you there,

WHAT TO EXPECT AT YOUR HOTEL AND IN YOUR DESTINATION

Hotels may have restrictions or closures (without prior notice) in place in the restaurants, fitness, sauna, spa centres and common areas. Please abide with the local rules at all times. Your representative will have reduced face to face time with you but they are available 24/7 via the whatsapp number that will be on your documentation and arrival booklets and in selected hotels and ski depots (times advertised on noticeboards and in folders).

On the Gondola lifts in Bankso and Borovets it is compulsory to wear a mask so please make sure you have a supply in your pocket for skiing and for around the resort.

WHAT TO EXPECT ON YOUR HOLIDAY

Travelling to our destinations at present is a lot different than we have become used to. Your safety and enjoyment is our main priority on all of our holidays. We have put together all the relevant information in one place so you can easily navigate all the information for your holiday.

We would advise you at all times to ensure the following:

• Maintain social distance of at least 1.5m (2 m recommended).
• Wear a face mask covering your mouth and nose in all indoor areas and when social distance of at least 1.5m is not possible.
• Make sure you approach food buffets and bars always having your masks put on regardless of whether you will be served by a member of staff or it is a self-service.
• In some hotels you will be required to put disposable gloves on when serving from the buffet.
• Always have a mask on when using lifts and the gondola.
• Maintain good personal and respiratory hygiene.Hands should be frequently washed using hot water and soap for at least 40 seconds and disinfected by hydroalcohilc gel. When coughing or sneezing a disposable tissue must be used or if such is not available mouth and nose should be covered by the inner part of the elbow.
• Avoid physical contact with other people like handshakes, hugging, kissinge etc.

Take time to familiarize yourself with the hotel Covid-19 measures, which should be displayed in the public areas like reception, restaurant, lifts, spa and fitness, kids clubs etc.

RETURNING HOME

There are strict checks when returning to the UK so it may take longer than usual for you to be processed on arrival.. Have all documentation ready and do not forget to have a copy of your reservation for the relevant return to the UK test. Have your Passenger Locator Form completed 48hrs before leaving Bulgaria (do not leave it until arrival at the airport to complete the form). Ensure your phone is fully charged if you have all your documentation stored there and it may be a good idea to keep a bottle of water with you for any delays at the border. 

For the latest information on the requirements for entering the UK they can be found at the following link for England https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-194 and if you are returning to Northern Ireland via the following link https://www.nidirect.gov.uk/articles/coronavirus-covid-19-travel-advice#toc-1

TESTING CENTRES IN RESORTS

You will find a number of testing centres in the resorts but the primary ones are as follows:
Bansko
NEO Clinic - Gondola Station Car Park
Hours of Operation - 10:00am - 6:00pm
Antigen Test - 30 BGN
NEO Clinic - Hotel Strazhite  (information coming soon)

Borovets
Neo Clinic - Exclusive prices for Balkan Holidays Clients
Please approach your Balkan Holidays Representative for details of the testing facility at the NEO clinic.

Genesis Medical Lab in the Rila Hotel
(next to the bank office at the front of the hotel):
Hours of Operation: every day from 9 am to 6 pm.
For out of hours testing, if needed, contact Reception.
Special Price List for guests of the Rila Hotel:
Antigen test: 32 BGN
PCR test: 88 BGN
Regular Price List:
Antigen test: 40 BGN
PCR test: 110 BGN 

Pamporovo
Next to the Spa Centre in the Hotel Perelik
Antigen test 15BGN
For the latest opening times please see your representative
Our representatives will guide you through this quick process of return testing once in resort.