We welcome any feedback our customers may have about our holidays!
All our customers have the opportunity to fill out a Customer Satisfaction Questionnaire. These
questionnaires are then analysed, to help us understand:
what we do well, so we can keep doing it!
areas where we can improve.
Please, spend some time reading some of the comments we have received!
"Would love to go back for sun, sea and dining."
Mr. Forester
"Truly excellent. Difficult to find fault at all. Hotel was superb, food & drinks top class. Weather glorious Ms. Kizova was extremely nice and helpful."
Mrs. Brany
"The best holiday since my last one. It was like a sunny dream that didn't want to end. Bulgaria has stolen my heart, Molya."
Mr. Dennison
"Once again enjoyed our holiday to Bulgaria"
Mrs. McNeily
"The rep in hotel was 1st class. Well done"
Ms. Angelo
"Would love to go back again for sun, sea and dining and wining"
Mr. Beattie
"I found the holiday to be a great experience. I would like to return to Bulgaria again in the future"
Mr. Whitley
"Excellent, value, good all round holiday"
Ms. Stewart
"Enjoyed holiday very much, second consecutive year we have visited Bulgaria"
Mrs. Daniels
"An excellent holiday, enjoyed by the whole family. It was over far too quickly"
Mrs. Rodriguez
"Ski instructors superb. Mountain rescue excellent. Balkan rep excellent + professional. Coming back next year (in a group of 15). "
Mr. Wareham
"Hotel Flora excellent. Family run hotel and staff very friendly. Should be publicised more. "
Mrs. Longley
