WILL THERE BALKAN HOLIDAYS REPS TO MEET ME AT THE AIRPORT?
In almost all cases at Sofia Airport there will be Balkan Holidays Reps to meet you once you clear the baggage collection area. Please look out for them on the right side as you exit the doors from baggage reclaim. We would encourage only one member of your party to approach the representatives in order to avoid queues of people and to make the process to the coach much quicker. You will have 24/7 access to your representative via the whatsapp number on your documentation.
The representatives will provide you with welcome information and details how to collect any pre=paid ski services.
HOW TO GET SUPPORT IN RESORT
Your Balkan Holidays Representatives are available 24/7 for your support and advice. Face to face time may be reduced in some resorts and properties but you can contact our team online at any time. Please also check your hotel for a Balkan Holidays Folder or Noticeboard for information regarding the visiting times of the representatives and for all the important information for your stay. Whatsapp / Message or call your Resort Team on:
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Bansko +359 888 144 412
Borovets +359 888 930 29 28
Pamporovo +359 887 730 29 28 |
HOW CAN I BOOK AN EXCURSION OR EVENT
Representatives will provide information in a welcome envelope for you, you can reserve your place during the reps visitng times at the ski depot or hotel, you can also reserve using the WhatsApp number and your representative will take care of your booking. The day after your arrival the representatives will hold an informative welcome meeting where in just 20 minutes you will receive all the important information for your stay and hear about the wonderful trips and events that they have put together in order for you to experience the best of Bulgaria. Each property has either a Balkan Holidays Noticeboard or a Folder which has lots of interesting information about your stay.
HOW DO I COLLECT MY LIFT PASS AND PRE-PAID SERVICES
On arrival at Sofia Airport, you will be greeted by a member of our local team who will give you a welcome envelope. Depending on your arrival time, the pre-paid services will be inside the envelope and then will be exchanged for equipment and lessons in the resort. On the front of the envelope will be details where to go the first morning to meet your representative who will show you which ski depot to proceed to. Please be very careful if your lift pass is inside as it non-refundable and if you loose it an new one will have to be purchased locally.
HOW DO I RECEIVE INFORMATION ABOUT MY DEPARTURE
In your property there is either a noticeboard or information folder, approximately 24hrs prior to departure your representative will put information as to when you will be collected. Please be patient if your coach is late as it can be busy in the resorts on a Saturday. If your coach is more than 20 minutes late please contact the whatsapp number for your resort. As an alternative our customers really enjoy the Sofia Trip on departure day, you can leave the resort in the morning and have a tour of Sofia and then some free time. Your luggage will stay safe on the coach, then you will be taken straight to the airport in time for your departure.
WHAT TO DO IF I NEED MEDICAL ASSISTANCE
If you or a member of your family feel ill, please advise the hotel reception in extreme emergencies and for non-urgent medical emergencies please use the medical center number provided in your papaerwork on arrival or via your representatives. Balkan Holidays has an emergency number on your noticeboard / folder in hotel and confirmation invoice.
In your welcome information is the contact information for the medical centre that we work with. Please contact them and take along a copy of your medical insurance. Please note, the GHIC is not applicable in private medical centres. Please keep your representative informed of all medical cases.
